Introduction:
Welcome to GraveCareNetwork.com “the Site”, where visitors to the Site (“Site Visitors”) can engage the “Services” as set out in the individual listing on the Site that are provided by “Listing Users”, being either Individuals or legal entities . These Terms and Conditions govern the use of our website by Site Vistors, Listing Users and the Grave Care Network Ltd (a company incorporate in England ref: 15397006)(the Network)(together “the Stakeholders”) . By accessing or using our website, you agree to be bound by these Terms and Conditions.
Contents
Account Registration:
Anyone wishing to engage or interact with any other person or organisation on the Site must register an account and provide the information necessary that ensures the Network can create a compliant and safe environment for Stakeholders. When registering an account, Site Visitors must provide accurate and complete information.
Site Visitors Responsibilities:
Site Visitors must provide accurate and complete information. Site Visitors are responsible for updating any information they have provided.
All Stakeholders agree to abide by the Values of the Network and conduct communications, interact and deliver services in Good Faith.
Prohibited Activities:
The following activities are strictly prohibited on the Site:
- Posting false or misleading information
- Infringing on the intellectual property rights of others
- Harassing or threatening others
- Engaging in fraudulent activities
- Using the Site for illegal purposes
- Undertaking any activity that supports or promotes any undertaking or act that this ilegal in the jurisdiction of the location of the Listing User and/or Site Visitor
The Network retains authority to remove any Stakeholders from the Site who may be undertaking any of the above activities, or any other activity that in the Network’s absolute discretion goes against the Values and the Mission of the Network.
Engaging Listing Users for Service
Site Visitors may only engage Listings Users for the pruposes of requesting Services from the Listing Users
The Services offered by the Site are (the “Services”):
- Light Cleaning – taken to mean the cleaning of a headtsone or gravesite to the extent achievable with non-specialist cleaning tools and equipment. The standard and extent of ‘Light Cleaning’ service is accepted to vary between each Listing User but will be to the standard reasonably expected by the Network.
- Flowers and Regular Visits – taken to mean the placement of a bouquet of flowers or other small memento or written or oral message at the Grave area as tokenist form of rememberance. The suitability and the quality of the flowers shall either be stated by the Listing User and reasonably agreed between the Site Visitor and Listing User (subject to agreement on attirbutes of the flowers with respect to price, quality and type). The leaving of any of the above at the grave area is subject to the Approval of the Cemetery Authority.
- Genealogicial Vistis – the Listing User shall visit the grave area and provide pohtographs and other general information of the area to a level of professionalism that could reasonaby be provided by a non-professional visitor to the area.
Engaging a Listing User for Services
The engagement of a Listing User for the performances of any Services is at the absolute discretion of the Site Visitor.
If a Site Visitor engages a Listing User to perform any of the above Services at a Grave the Site Visitor warrants the following:
- that they have the full authority to request for any of the Services to be perofrmed on the Headstone / Grave Area; and
- that they have the full approval from the Owner of the Cemetery, Graveyard, Burial Ground for the Listing User to perform the Services
- that the Owner of the Cemetery, Graveyard, Burial Ground is made aware that the Listing User shall be visiting the Grave area prior to the arrival of the Listing User on site.
In the event that a Listing User is unable to perform any of the Services due to any of the above conditions not being met the Site Visitor shall still be liable for any payment to the Listing User as if the Services had been performed.
Unsatisfactory performance of Services
In the event that a Site Visitor is not satisfied with the performance of any Service by a Listing User the matter shall:
- be notified to the Network via email as soon as the Site Visitor becmes aware of any issue or matter relating to the performance of Services (or lack thereof); and
- be resolved by the Network in accordance with its Values and to the standard expected therein; and
- any remedy to the issue or matter shall be made solely at the discretion of the Network acting reasonably
Limitation of Liability:
The Network is not liable for any damages, losses, or expenses arising from the use of the Site by the Site Visitor.
Indemnification:
Stakeholders agree to indemnify and hold Grave Care Network Ltd harmless from any claims, damages, or expenses arising from the use of our website or breach of these Terms and Conditions.
Changes to Terms and Conditions:
The Network reserves the right to make changes to these Terms and Conditions at any time and that will become effective immediately upon posting on the Site.
Governing Law and Jurisdiction:
These Terms and Conditions, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Terms and Conditions or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law.
By using the Site, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the Site.
Contact Us:
If you have any questions or concerns regarding our refund policy or the services provided by our vendors, please contact us through our website’s customer support at GCNsupport@gravecarenetwork.com